More of a rant about entitled guest than anything…
So I just woke up to a instant booking for today for one person, in the message she informs me that THEY will be arriving about 12 and leaving tomorrow about 12.
I don’t care about the second person, from her profile it is clear she travels with husband. However my check in is 4:00 and checkout is 11. The listing states that late checkout (1:00) may be available for $45 this is in the rules right on top.
The cabin was cleaned yesterday and is ready, but no way in hell is she announcing she is showing up early and staying late, a total of 5 hours for free.
She has been on Air since 2016 with 2 good reviews and has left one good review for a host.
So this will be my response:
Good morning Elizabeth thanks for booking our cabin, I just saw your message and I am unable to accomodate an early check in today. Check in is 4:00 and checkout is 11:00 Late checkout (1:00) is available for a $45 fee, please let me know if you would like a late checkout so I can rearrange the housekeeping schedule.
No excuses, just laying out for her it is pay to stay. Had she asked about early check in I may have been flexible and let her in at 2