Ok so this is going to be an odd one.
- The original booking was for John (name changed), a man who lives in New England. Account a few years old but no reviews made in either direction.
- Same day booking made around 2 pm, for check-in around 5
- During our “thank you” response, we gathered more info. The room is actually for Jane (name changed) - his adult daughter
- Msg’d him using airbnb system that we would love to help but airbnb does not permit 3rd party bookings, etc.
- He tried to add her to the booking but could not
- I called airbnb CS, to let them know and see if they can help to either add her to his booking or make a new one with her profile
- For reasons unknown, Jane did not use her own airbnb account - “it’s messed up” and she can’t get into it …
- Note: we allow IB with no restrictions so profiles with negative reviews can book us, and we can cancel afterward.
- Airbnb called John and then he was able to add a 2nd guest and paid the extra $20
- I wrote John that I would reimburse the $20 since it would be a 1 person stay (read more on that below).
Ok so, Jane sends me a text (she has no access to the airbnb msgs or booking info (made by John). Jane then calls and we coordinate for a 5pm check-in, and things seem ok.
She asked about check-out and if it is possible to have a late one - I offered 12:30 and she was happy. She did mention something about "having someone over for a “script reading” in the morning (she is working with the nearby theatre). I did not react to this, though it goes against house rules, but this “should be” just a temporary adult visitor.
Sorry about all the background. I know it is long.
Ok so at 12:30 I looked and the key was not dropped off yet, so she must still be upstairs. I text her a few times “thanks - hope you enjoyed your stay”, “in case you didn’t see the checkout procedure is X, etc”.
I called Jane but it immediately went to voicemail (phone must be off or dead) - which is odd as we had spoken the night before - and we have a great charger in the apt that connects with every smart phone.
She left just before 1pm.
The overall state of the place was “ok”. Not great, not horrible. Here’s the run-down:
- Bathroom window left open (40 F outside).
- Ash in the toilet (3 feet from open window …).
- Some mess in kitchen:
- Coffee machine had coffee in it (not rinsed out)
- Coffee funnel still had used filter - not dumped and rinsed)
- I rewashed a plate to make sure it was truly clean
- Used condoms in the trash, so Jane probably had an unauthorized overnight guest.
- Apparently, Jane is one of those artistic types who can’t figure shit out - we have one of those salt dispensers where you twist the top and it dispenses. So, she pries the top off and there are bits and chunks of salt over the coffee table and rug. I put it back together and it does work fine. Honestly, that wasn’t a big deal but it goes to her state of mind about not caring.
Ok so I am not sure what to do here. Remember the booking is actually John’s, not Janes. But Jane was the guest. It is likely that she had an unauthorized overnight guest instead of the claimed “morning reading” - so I think I’m due the extra $20.
I don’t want to screw over John’s profile but I am not sure how to write this up, in this circumstance.
If the booking was actually on Jane’s profile, this would be easy. I would ding her on extra guest, leaving window open during winter, cleanliness and not host her again.
Again sorry for the length. Thank you, in advance, I hope you folks will have some good thoughts on how to write up a review for John that handles this for Jane. Jeez …