After a recent retaliatory bad review that really killed my star rating from a guest who was pissed that I would dare to charge her for the children that she “forgot” to put on the reservation (new host, not enough reviews yet to handle a bad one), I’ve been really nervous about getting good reviews and getting my star rating back up into Super Host range.
I just had a guest that stayed over 2 weeks, seemed nice, left the house super clean, so I thought all was well. I checked in with them a couple times during their stay to see if they needed anything, and they said no. I sent them a message after they left, thanking them again for their booking and for leaving the house so clean and let them know I would be leaving them a 5-star review. Never heard anything back.
Well, I just got a really nicely-worded review from them, 5 stars in all categories, but 4 stars overall because apparently, the shower wasn’t working and they had to go rent a hotel room in order to take showers! They told me about this not during their stay, not even in a message to me at checkout, but in the private review, which they left a full 3 days later. So not only did they go for more than 2 weeks without a functioning shower, they didn’t even bother to tell me so I could fix it for the next guest (which thankfully, is family staying for free… but still, I’m sure they would like to shower!)
WHY, FOR THE LOVE OF ALL THAT IS HOLY, WOULD YOU NOT CALL YOUR HOST AND TELL THEM ABOUT SOMETHING LIKE THAT???
So now I have a rating that has dropped even further, and I’m just fuming! What right do you have to ding my rating for a problem that you never even bothered to tell me about, let alone give me the opportunity to fix?!