I am on vacation and I am staying at an Airbnb. The host is a superhost with over 50 mostly positive reviews. He is great at replying to messages, he replies immediately.
When it came to check in, he contacted us to pick us up from the airport against a fee even though we had already agreed to meet him close to the apartment. We tell him to meet as planned.
When he greeted us in person he was friendly but gave us a vibe of being a bit kocky. Boasting that he has 5 properties and that the apartment that we booked is his most “luxurious”. This put me off a bit because I knew the apartment is not luxury! Luxury wasn’t what I was looking for when I booked. Before he left he asked what our plans were for our day trip and again he offered to give us a lift (against a fee) even though we had planned to use the bus. Felt like being at Mc Donalds with all the upselling!
Anyway to cut a long story short, we settle in, the apartment is overall great for us, great value not luxury as he described it but nonetheless fits the description.
We look for the towels but there are none except two old wet towels hanging on the clothes line in balcony. We contact the host asking if there where any towels as the ones on the balcony are wet. He tells us to look in the wardrobe as he thinks there might be extra. We find one microfiber beach towel. We tell him there is just this one beach towel. He apologizes, tells us he is sorry but since it was raining unexpectedly the towels didn’t dry. We knew it was going to rain 3 days ahead. He also reports that this is how he presents towels to his guests as it offers a “home fealing”. I am quoting his very words. He offers us no solution but to use this one beach towel and wait for the other towels on the balcony to dry.
I ask myself how is this guy a super host??? He has a flat screen tv with cable but he only has 2 towels in his apartment, no extras apparently. He washes the towels puts them on the clothes line hoping they will dry out by the time the next guest checkes in? Not even a dryer or a plan b in case of stains??