How would you review a guest who is clueless?

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So here’s the situation, the initial message from the guest and their profile picture both indicated to me… let’s say… a general ignorance. She seemed nice (but dumb, honestly), so I messaged with her back-and-forth a couple times to get a feel for what I’d be in for. Twice I asked her to confirm with me that she had read the listing. After the second time I requested it, she asked how she was to confirm it. I took that as an indication she had in fact read the listing. I was wrong.

Her flight landed around 4pm, so we set her arrival at 5-6pm. At roughly 6:15pm I get a message from her stating she is here. I check outside. No guests. I message her that I don’t see anyone outside and gave her my exact address and some landmarks as reference points. She then replies, “Hi how can we get in the house”. At this point I call her. She doesn’t know where she is and says she will figure it out. About 15 minutes later she shows up.

I have to ask them twice to take their shoes off before they comply. Then she asks me how many rooms she booked and how many beds she gets. WTF?!?!? At the point I decide, well, she’s an idiot, but she’s only staying one night, as long as they don’t cause any problems to the house or its contents, no biggie. I head out for the evening.

When I get home, the house appeared to be safe. Whew. Went to bed. When I woke up this morning, I messaged her with the checkout procedure. It has six items. She managed to accomplish half of them. She didn’t put the used water glasses on the kitchen counter (these are glasses that are kept in the guest room), didn’t empty the kettle, and put the house key in the eternal mailbox instead of the mail slot, which I specifically state in the instructions to use the slot not the black mailbox. Face-palm. I was home, so the key in the mailbox wasn’t terrible, but it’s not the best idea to leave keys laying about in this city. They also left uneaten oatmeal in a bowl. I show my guests where the compost is, and my house rules state to clean up after themselves in the kitchen.

I mostly wrote this for a chuckle, but what would you other hosts want to know about this girl (and her guest). Would you want to know that she didn’t read the listing, is completely clueless about Airbnb, and is unable to follow multiple instructions?

Anyway, how would you review this guest?

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I have right now a very clueless guest who is an ultimate sweetheart.He even cancelled his stay with me by mistake, and wanted to give me cash not realizing that i was already paid by Airbnb. The guy is a total mess. He is a slob, does not comprehend what he is told todo or not to do. I can see very clearly that its a case of absentmindness. He is a sweet as one can be, very good natured and kind guy.
I had t he same thought, how would i review him? I feel the good energy coming from him, but at the same time i have to clean mess after him on a regular basis. I tried to show him, explained, git mad at him, nothing works. He looks so scared when he is in trouble, its funny and sad. Yesterday he told me : I am sorry that i am not as clean as you are Yana, i just dont see dirt and spills. I am trying very hard. What to do this in this situation…

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To me it’s all very minor stuff that I wouldn’t give a second thought–especially if the guest is pleasant and genuinely nice; but I know some of us hosts want absolute compliance with the set routine we’ve created and have a hard time being a little flexible.

I’ve relaxed a lot. I used to get irked by the damp towel in the “wrong place” but now I just smile.

For the review I’d stick to the personality. “…was a very pleasant guest…”

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yeah… but when you have to wash floors 2-3 times a day, and wash his dirty dishes and messed up grill, and he splashes some red sause all over kitchen and newly polished marble floor… it does not look that minor anymore

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I would agree! …:slight_smile:

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All of my guests are like her. Just like her. Bless her little heart.

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I so agree with this! I would much rather host a guest who is a bit messy but willing as opposed to a demanding, critical, nitpicky one. I’ve had a few guests like yours @Yana and honestly,I would forgive the mess because they don’t mean to be annoying. Save the bad reviews for the really nasty guests - you know the ones :wink:

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I don’t think I can review him anyway since he cancelled his stay by mistake lol

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Hilarious! Give me guests like that any day over the 'I’m too cheap to book a hotel and thought I’d give this airbnb thing a go but will turn my nose up at everything anyway just because I can" guests. I’ve just had my first experience of this, after over 500 guests. I know, I’ve been lucky. Expect a new thread looking for advice - coming soon near you!

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Shouldn’t you or he contacted ABB to advise he was actually there do he doesn’t get an automatic negative listing for the cancellation & how would you claim for damages if they occurred but on paper he was not there?

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“Guest was pleasant and quiet; but seemed incapable of following the House Rules (after twice assuring me she had read them) or the Checkout Rules. Guest also had problems following directions to my listing, and with other communications.”

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When he cancelled i was away, and it happened only 2 days after he moved in. He is staying now for a month, and paying me cash after initial bookng with Air. He is not damaging anything, he is just incredible slob. He told me yesterday he will stay until Thanksgiving.

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I know what you mean:) One thing that is funny when guests start to give suggestions on major improvements of my house or suggestions with buying additional furniture like a desk, or armchairs. Where do they think they are staying? Its people’s houses, it was their choice to not pay for hotel and stay in someone’s home. I had critisizm of my sheets even, that they are not nice enough. Then go pay 200$ for hotel, but not 50$ for a room and then tell them about their bedding.

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I like the part about following directions and other communications. It’s true. Was difficult to relay information to her.

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I have one with me now until January. She is from the middle east and is a stunner beautiful looking girl but as we say in Ireland, the lift does not go all the way to the top. I was wondering why a girl in her 20’s was not in a flat by herself but after a week, we figured it out. It’s hard to be cross with her for too long as she is lovely, but it feels like I have another child and not a guest.

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This guest gave me terrible stars and her review said “Lots of house rules more freedom in hotel. But bed is really comfortable!”

I knew better than to book this guest. Every time I “turn a blind eye” on my intuition I get burned. Honestly she seemed uneducated and trashy, and she was.

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I would imagine that that is why she is still like a child - because she is so attractive that people let her get away with it.

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Cute is not a character trait… then again, nice is. Hm.

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I must remember that one! It’s as good as ‘not the full shilling’ or ‘a sandwich short of a picnic’. :slight_smile:

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Didn’t you want to tell her: too many house rules because you are dumb:):slight_smile:
Of course its easier in hotel. Then why not hotel? Because of price of course. That noone takes into consideration when it comes to reviews

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