I would like to sue AirBnB in small claims court, primarily because they are not honoring the insurance and therefore the protection they advertise. I carry business insurance on our guest house, but on principle, AirBnB needs to be called out.
A group of French students turned the house into a party house and did $2100 worth damage (our first problem in two and a half years). AirBnB required we jump through hoops providing quotes for repairs, replacements, and many photographs, all of which we did. Then they paid us only 20% of the claim, stating that they thought “it was a fair solution” and no other explanation. The amount they paid us was exactly the amount we listed as our required deposit, which they collected from the guest. My impression is that either AirBnB does not actually carry the insurance they claim, or they avoid making a claim against the insurance to keep premium costs down and/or avoid deductible payments. Either way, the insurance AirBnB claims to offer is unreliable.
Does anyone know if AirBnB can be sued in smalls claims court?