Hey, felt like I was going mad so just googled Superhost Programme and Google says it started in 2009. I definitely got Superhost status after one year of starting 
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Sorry but that’s incorrect. The superhost program started in early 2015.
(edited to correct typo)
Edit again: I’m going off memory and now I’m unsure so am going to go look it up for certain.
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- Coughing - not worth mentioning.
- Staying in room all day - not worth mentioning.
- Standing outside the bathroom - not worth mentioning.
- Ringing the doorbell at 4am and knocking things over in a drunken stupor - mention this.
It would be worth mentioning that the booking guest left 1/3 of the way into the stay, too. It seems like she just said "I’m leaving and he’s staying " rather than ask if that’s OK, but that’s not entirely clear.
I’m not a wordsmith (at least not a quick one), so others can help with the wording.
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Writing an honest review isn’t conflict - how could it be? Writing an honest review is playing your part to the Airbnb community, warning other hosts what to expect and without this, the system would break down.
Although you say that the girl was ‘lovely’ I’d suggest that she was a nightmare too.
She brought a bloke with her who was drunkenly entering the home at 4am. Not acceptable. She left leaving him with you without (I assume) prior arrangement. She was hardly a ‘lovely guest’.
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OK, she said he’d had negative Covid tests, but there’s no way I’d want to be in a house/sharing a bathroom with someone that is sick. And, just wonder if he hasn’t been tested recently or not at all. These are times to be concerned.
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The Superhost designation began in 2014. It must have started close to when I did. I found an Airbnb facebook post from Oct 2015 that says “one year after we launched the Superhost program…”
Also, in 2019 I got a thingy/award for being a superhost for 20 straight quarters/5 years/since the program began. I posted about it here
It’s not that important, I’m just a stickler for facts.
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@LucyW Stop thinking in terms of “good” and “bad” reviews. Instead think of reviews as “honest”- what would my fellow hosts want to know about this guest, and what would I want other hosts to let me know about guests?
You can usually find some positives to mention along with the negatives, which makes you appear to be fair.
How the guest feels about your honest review is immaterial. They’ll survive.
FYI it is absolutely not okay for the booking guest to leave and substitute some other person just because the booking was for 2 guests.
I would contact Airbnb to try to get the rest of the booking cancelled, with no penalties to you. There will be a refund for the unstayed nights.
Stress that this guy is sick and constantly coughing, creating an unsafe situation for you in your home-share. “Unsafe” is a keyword with Airbnb.
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It’s a difficult review to write because it seems like he has allergies and potential guests reading about his coughing and blowing his nose might make you appear as insensitive. I also don’t think you can mention is drinking.
I personally would write a very neutral review and click on " would not host again." I would write “guest best suited for a hotel stay” especially since he was drunk and rang the doorbell waking everyone up.
You can mention something to the lovely girl in a private message.
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I would have to disagree with the above review advice. Better suited to a hotel tells me nothing. Plus the booking guest seems to be fine.
I would leave a review saying that this guest was fine, aside from her not understanding that she can’t leave in the middle of her stay and have someone else stay in her stead. And I would say that the guest who arrived with her on her booking had many objectionable behaviors not suited to a home-share.
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I recall reading there were actually 2 Superhost programs. One started in 2009 and the other in 2015 with about a 1-year gap in between the somewhat silent discontinuation of the first and the launch of the second.
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That would explain this statement that Lucy posted. I think they also were going to have some kind of super guest program and that never materialized.
To be clear, I’m now sure it was 2014 that the program started.
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If SHE is the one with the account doing the booking and he was her guest on the booking, the booking ends when SHE leaves. Period.
He goes out the door when she does.
I might have made an exception if I liked the people, but clearly she is trying to be even nicer than you and he is an ass.
THIS. I have a shared home listing and if this was going on I’d call Air and get them re-homed. Yes, I’m vaccinated and at-risk and this would be unacceptable even without a pandemic happening.
I’d mention that the guest’s guest was irritating and drunk and then check the “Would NOT host again” button.
“Many objectionable behaviors,” indeed. And she knows he’s objectionable. That’s why she left!
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Oh grow a pair Lucy!
You’re only as good as the company you keep… So she’s guilty by association
Keep the review fact based and only mention things of relevance
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SEX. xoxoxoxoxoxooxoxoxo
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Give them a review that tells the truth. It will make you feel better and will help future hosts. In the future, do you think it would help if you rent the room to singles only? Not sure, just a thought.
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I’ve thought I’d like to do that but the hassle wouldn’t be worth it. Do you rent to singles only?
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Sigh. Sometimes good people get trapped in situations. We don’t know her. We don’t know her situation.
I do agree with @rexbanner the review should be honest about behaviors.
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This. 100%. My understanding is since she is the booking guest that it would become a “3rd party booking” if she checks-out, and since the guy is such a dbag we would be please to play that card and regain peace of mind. If he was a “normal guest” then ok whatever but this is your chance to get him out, based on Air’s Ts and Cs.
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The original booker IS the guest, or the proxy for all guests. No need to distinguish in your review:
“Guest is not suited to a property with other guests or hosts present. On multiple occasions returned in the wee hours of the morning and rang the door bell continuously to be let in instead of using keys, waking hosts and other guests. Upon entry, knocked over furniture and slammed interior doors.”
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While I agree that the booking guest is responsible for the behavior of the others, I would make a distinction in the review that it was the behavior of her friend which was the problem.
As @Annet3176 pointed out, sometimes good people get trapped in situations.
I would certainly hold the booking guest responsible for leaving and thinking it okay for her friend to stay, and even have someone else take her place, but I wouldn’t make it sound in the review like she was the one coming home drunk and slamming doors.
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