I’ve been an Air Bnb Superhost for over 5 years now (edit) and 99.9% of our guests have been awesome and I have very much enjoyed being part of the Air Bnb community and meeting people from all over the world. We live in Oxford in the city centre so it is a perfect location and have a mixture of tourists and mature students staying most of the time.
A big failing of mine I admit, is that I find it difficult to leave bad reviews. I am a people pleaser and hate conflict. SO … I need some advice and hoping you can help. I have a tricky situation with a couple of guests.
A student at Oxford uni booked our Super King room for 9 nights, saying that herself and a mate were staying past the end of term to enjoy the city for a few more weeks. She sounded really nice but I do get nervous of people who book more than 3 nights as guests in the Super King share the bathroom with us and if they are not the cleanest, I end up cleaning a lot to make sure everything stays looking sparkly.
Anyway, the girl who booked turned out to be lovely. Really nice and a very thoughtful guest. Her friend, on the other hand is a total pain in the butt.
He has a constant hacking cough and is clearing out his nose all day and night, you can’t not hear him. After a few days of this coughing, I sent her a message asking if he was ok and whether he should get a COVID test. She sent a lovely message back explaining that he had had several tests come back negative and she was also medically vulnerable so she was not taking any risks etc etc. Ok, cool. But the hacking cough and the clearing of the nose just continues day and night. Grrrr!
They have also taken to spending all day in their room. Now, don’t get me wrong - they’ve paid for the room so I am happy for them to do what they want but they are in there all day and are constantly traipsing back and forth to the bathroom. But why stay in Oxford for 9 nights to stay in an apartment???
My partner was changing a part on the shower and we had warned our guests that he would be in there for 30 minutes or so. Ofcourse, at this very point (bear in mind it’s 2pm in the afternoon not the morning) he comes out his room, knocks on the door and says he needs a shower. My partner explains politely again that as explained earlier, he is just sorting the shower and shouldn’t be more than 30 minutes. So our charming guest loudly huffs and just stands outside waiting! Awkward…
Then there have been several nights where he has got home (really) drunk at 4/5am and not been able to find his keys so has just rung the door bell to the apartment waking us and our other guests up Then proceeds to come in noisily knocking things over and goes into bathroom, loud slamming of doors etc.
Four nights into their stay, the girl announces she is leaving to go back to London but he will stay (oh no!). After she leaves, he then sends me a message asking if he can have another friend stay for a few nights, as there is now space I write back straight away explaining that although I was happy for either Jess or him to stay as they booked, I was unhappy with people we didn’t know staying. Our home is not, after all, a youth hostel. Also, if his friend is anything like him I can assume he would not be the perfect guest!!!
Anyway, she is lovely. He is not. What would you say in your review??
Ps sorry this is long. I needed to get it off my chest…