Writing an accurate review - stating at the end that we personally would not host again. This is her first Airbnb review, so it’s too bad…but her adult son f’d it up for her - I assume she did not stay in our unit,…
Keeping it simple in the public review and giving a longer explanation in the private feedback. It is lengthy. Does anyone know how many words or characters are allowed in the private feedback field?
Here’s the public review: "We hosted [guest] and her adult son at our place on Maui. Communication: friendly, but mainly off-platform as she is new to Airbnb. This was also partially due to a server issue that Airbnb was experiencing but had begun prior to said issue. Cleanliness: the place was not left as clean as expected or observed with other guests. House Rules: the condo security was called on a noise complaint.
Personally, we would not host them again."
Then under Cleanliness, we will give a very low number…not sure if a 1 or a 2. We will click the “something else” button and write: “Cleanliness - took longer than usual to clean after check-out”
Here’s the lengthy part, the private feedback:
"[Guest], we consider ourselves pretty lucky as it has been a year and a half since the last time we’ve had our place left this disorderly.
We want to explain our experience: There was some sort of sticky substance that was tracked all over the floor throughout the unit including on some of the cupboards, the Murphy bed mattress/sheets, the cushions on the sofa, the dining room chair, and all of the rugs. We had to use razor blades to get many sticky spots off the tile and laminate flooring. Dirty dishes left on the counter and in the sink (also a lighter). Towels with stains and bodily fluids.
Beyond the cleanliness factor, the Murphy bed was not folded back properly. A burn hole in one of our living room end table covers. Removal of a “hinge” on our wicker coffee table, which is now also bent so that the top does not fit nicely onto the box base.
We don’t ask for much when it comes to check-out duties, but we do ask that you load and start the dishwasher - this has to do with attracting pests. We also have every type of cleaning supply available to our guests to use at their discretion in case they have an issue during their stay, from a broom, Swiffer wet jet, and vacuum to Windex and Clorox wipes. We did appreciate that a load of towels had been started, however, we do not ask our guests to do the laundry.
Today, we received a complaint email that was forwarded to us by the GM of [the complex] (it was sent to him on Sunday morning) from one of our neighbors that stated: “Last night a drunk young man came bumbling into our hall banging into walls & front door then ringing [the doorbell], to realize he had the wrong room. Same young man repeated that after 10pm when we were asleep in bed and were woken by the same young man.
This morning at 4:45am I think the same person was on their lanai having a loud phone conversation. He said sorry but did not go indoors and at 5:30AM I called security to talk to them.”
Quiet hours are from 10PM to 8AM. Our guess is that you, yourself may not have stayed in our unit and your 25-year-old son doesn’t really know how to behave when left on his own. I also smelled marijuana upon entering the unit, but other than the lighter and the burn hole, we do not have proof of smoking in the unit. We know marijuana is legal in most states, but not Hawaii yet. But what is not allowed by state law is smoking inside the unit or on the lanai. [The complex] has designated smoking areas around the property."
Anyway, I’m positive that all of this will be too long, even for private feedback. Plus, I will not include my “guess” that she didn’t stay and that I smelled marijuana since that is subjective. And if I need to cut somewhere, that will be a good chunk to get cut out. But all the rest I would like to include.
. Also, don’t call me stupid 
), I cannot believe that she would have also been in the condo with this sort of thing going on. My guess is that she rented the place for her son. She mentioned when I first contacted her about the speaker that she would have to ask her 25-year-old son.