Sorry just a rant today…
My 3rd 4 star this summer, what is happening with guests this year??? Its the worst year in terms of bookings for me and guests are basing their ratings based on their imagination of how they thought things should be or how they are used to back home.
My recent guests checked in telling me my apartment is beautiful.
However, when it came to review their stay this is what they REALLY thought about it:
Basic - I can’t exactly understand what they mean by this. My apartment is not luxurious, and I certainly do not advertise it to be luxurious in any way or form. My apartment is exactly as it looks in the photos with the amenities I have listed.
Expensive compared to what they are used to? - This is August peek season when prices are the highest but still my apartment is very reasonably priced compared to my competition. Also these guests came from a totally different country… comparing oranges with apples I guess.
There are no bars in the neighbourhood - People come to my area to experience the historical character not for night life. There are many restaurants and bars in the neighbourhood but to relax, eat and have a drink not night clubs that open all night long. If they asked me I would have happily directed them to many open air night clubs less than 10 minutes drive away.
They would have been better off to visit in spring or autumn as it was too hot in August. - Yes on the island it gets hot in August, it is the hottest month of the year and a simple Google search before booking their plane tickets would have saved them all the grief.
Superhost is now out of the window for me after 3 years. Thankfully the review they wrote is good apart from the 4 star overall rating, most of this got posted in private feedback.
I gave my guests a great rating now I regret giving them 5 stars for communication because they never communicated any of this during their stay. Although in retrospect I have no idea how I could have improved their stay.