Hi my dear fellow hosts,
First of all, Happy New Year! Stay healthy and stay blessed!
Just want to share with you how I got compensated for smoking guests. A couple of guests smoked in our 30m2 studio on the ground floor of our house. We noticed it the first night of their stay because they left a window below our room wide open and we heard the TV turned on at its maximum. I went to talk to them and noticed that the husband was smoking on the bed while watching TV. They had the 3 radiators turned on at their maximum also. I asked them to stop smoking and to close the window if they wanted the heat on. I reiterated the same things on an Airbnb message.
Three days later when they checked out, the windows were opened and there was an extremely heavy smell of perfume. I turned off all the radiators and let the windows stay open for a few hours before going back to do the laundry. When I went back and closed the windows, I started to smell the odor of tabacco. I washed everything in textile which means also the 2 pillows, the 2 cushions, the 2 duvets and the 3 mattress protections (1 water-proof and 2 in thick cotton). I also used the steam cleaner to clean the mattress and wash all the walls and ceilings to get rid of the odor.
I took pictures of all the bed linen, pillows, cushions and duvets on my drying lines and sent them to the resolution centre to claim for 3 hours’ extra work to get rid of the tabacco odor. I got paid.