Whereas I typically don’t post, I peruse the site often - your insight has helped me to learn a lot!
I host remotely, so there are security cameras on the front and rear of the home. They are disclosed in the listing.
Guest checks in yesterday. My internal alarm bells were going off when the reservation was made (local/new ABB account) but I didn’t follow my gut as the guest said they were in town for the Bloomsday run, which made sense.
Fast forward, I check the cameras about 8pm to see if guest arrived. Yes. Shortly thereafter they left all dressed up. Funny thing, the only reason I watched them leave is that I wanted to see the dresses.
As they were leaving, they readjusted both security cameras (video here if interested - https://arlo.netgear.com/hmsweb/users/library/share/link/B89FAE8489917ACD_201905. Called guest immediately, she said home is lovely. I asked about the cameras - yes, they don’t like “strangers” watching them (keep in mind they’re on exterior of home). I shared that they are disclosed in the listing and are there as folks have tried to sneak in pets and extra guests. Offered to allow her to leave w/refund or stay with cameras working.
Now I’m thinking more and more about their formal wear (I originally thought “wedding”, my hubby said “prom”), I’m thinking party. Guest called back, they opted to stay. I informed the guest that we were coming to correct the cameras - she offered to do it for us, I said no, we’re on our way now to take care of it. As we were en route to the home, she sent me another message stating they opted to leave instead.
Thankfully the home wasn’t damaged. They had moved the living room furniture (pushed against the wall) to allow for more floor space, raised the light in the dining room (likely for a drinking game) and moved the decorative items into the closet. A party was forthcoming but thankfully averted!!
Thanks to this site, conversations on the phone were reiterated via ABB message. After a 40ish wait on hold, ABB customer service said they’d issue the refund and help find the guest a different place to stay.*
** Note to self, if ABB ever calls to place a guest with me, ASK if house rules were broken!!*
Bad review likely coming, I will wait until 13 hours, 55 minutes after email notification to issue my review if guest doesn’t issue review.
I’m thinking of: House rules 1, cleanliness 3 star, communication 3 star, recommend to other hosts NO, with the following:
“Shortly after arriving, guests rearranged furniture, had more guests than reservation was for and disabled the security cameras. Guest was asked to leave. Guest is better suited for a hotel.”