Guests who lost our keys gave me a bad review because I opened a file with the Resolution Centre claiming money to replace all the locks

[Magwitch]

@KKC

Golly, we sure haven’t been very supportive here, one of the bad things about this forum.

But… we’re not a support group, are we?
8d

Donna_Jack:

The stated goal of this forum is to connect hosts to hosts to offer support…

@KKC

The stated goal is to connect hosts. It’s not a support group. Please direct me to where it’s stated that the goal is to offer support.

If a purported host posts here (and we don’t verify, we just take someone’s word for it . An anti Airbnb troll or vindictive guest could easily pose as a host) and makes hosts look bad, do we really want to support them? Do we want to see like we are all a united front, that we all run our places in the same way?

You can’t have it both ways. The OP was out of order and was rightly told so. If she’d made a mistake and didn’t know what to do, many of us would support her with advice and encouragement and refrain from berating her for being a sub-standard host.