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I’ve been pandering guests for five star reviews in an attempt to get the baddie moving down off the main page. I have to say it’s been working.
Here’s basically what I do. Right after they check out I send them an email.
Thanks for leaving the room so clean and for being such a great guest! I really enjoyed hosting you! I would be happy to leave you five stars in a review and would love it if you can do the same for me. (I’m only two five star reviews away from making Superhost. ) Thanks so much for staying with me and please have a safe flight back.
It’s my understanding that it’s easier to change something on the app than on the website so the developers can actually experiment (and do) with the app first and then transfer it to the website. I learned this on my visit to the DogVacay headquarters, not from any knowledge of my own. Maybe someone who knows about these things like @smtucker can chime in.
I’m SO curious about how are the guest stars showing in the app. Is just a singular star rating or you are seeing the start rating for the 3 categories we evaluate them (Cleanliness, Communication, House Rules)?
If it is just one rating I wonder how Airbnb is making the maths to grouped all 3 categories together? Wouldn’t be necessary to have an “Overall Experience” rating for guests too?
Looking at the details for the guests we are hosting next, it simply says that they have five five-star reviews. Then when I click on this to see more details it’s broken down and I see that they have five stars for cleanliness, house rules and communication.
But how could possibly make Airbnb to reach that unique 4.5 aggregated star rating if we evaluate guests in 3 different categories? If one guest gets 2 on Cleaniless but 5 in Communication and 5 in House Rules, then he is a 4.5 guest if we average the 3 categories together. But is he? Would you say that someone having 2 stars in cleanliness is a 4.5 guest?