We’re are new on Airbnb, unfortunately, our expereince so far hasn’t been great. The first group of students we had as guests, partied a lot, judging by the 20+ beer and vodka bottles, despite our no party policy. The second family with teenagers broke the toilet flush, which we had to pay 80€ to repair. Our current guests had the fire brigade check the apartment this morning as they were cooking without the extractor fan on and the smoke in the flat triggered the communal alarm. Unfortunately, it looks like they burnt their food and in order to cool the cooking pot, they placed it on the carpet in the communal area, which left a deep burnt mark. The management company has suggested that the carpet has to be replaced and this may end up costing thousands of euro!
Is there anything we can do? The guests are still at the flat. The Host insurance doesn’t seem to cover communal area damage and we have no security deposit set up. What can we do? Has anyone experienced something similar?