HI, I am wondering if when a guest makes an instant booking, does he really need to agree to the house rules and abide by them or are house rules just “recommendations” .
Basically, are those rules really enforced (besides the obvious ones like no children, no smoking, no party etc…) when you add and write your own custom rules or is it just an illusion?
Do you have direct experiences and real world cases dealing with Airbnb and issues involving guests and custom house rules?
Based on my experience, Airbnb makes everything the host problem and they are really good at shifting responsibilites. Besides, in case of a disagreement they have the final decision is theirs and the decision can vary greatly depending on the experience of the operator on the phone…
My feeling is that Airbnb is a great and amazing concept as long as you dont have to deal with them with complex issues with guests or financial issues.
Maybe some hosts have had some similar issues like I did with financial claims for broken items, refunds, deposits, extra guests, drunk people at home etc…
I would welcome any thought on this