While there are guests that in this case, claim a window. I always say to myself, did I see a whole window during their check in, and the evidence that the glass was intact, before the stay, then the issue becomes, a security camera. Which guests do not like. But wow, has it helped us with guest theatrics. AirBnB would likely reward it. Which means, that certain. numbers of hosts might experience it, and at some point recognize it when it comes in. We were blamed for a broken kindle, for a tent rental, when a bed frame was moved. There was guest property all over the tent, you’d be shocked, if you could even find a kindle. We didn’t break it, and we never actually saw it intact. Or in its original shape when it arrived. So we just told them to go to airbnb. Air will ask you your side.
We had a guest a day or two ago, off another platform. Who has strictness and won’t give up a penny unless they have to. A platform I can say I’m not that happy with after they wouldn’t fess up to the liability share on the calendar sync issues, which you’ve seen in other forum topics. Leading to double book incidents, which we are tagged for as hosts, and I began to feel that was a game, and almost dropped that platform. Until it seems to have not occurred this year, hopefully because they did changes. I can see the data appear a lot better, even though there’s still no customization for hosts. But back to the family that stayed with us, came in very chirpy and happy. Kept bringing up, we would like for someone to cook for us. We don’t cook for our listings, and there are others in our area that do, so we tell people its okay to book over there LOL. But suddenly after a rest period, we have this presentation, we would love it if someone cooked for us. So as a host you try and recommend, but we did not. And the next day, one of the children who remained in the vehicle, was said to be sick. However, they want to take them to a hospital for a scan. I’m like what’s the issue? Did they eat something they shouldn’t have, you know like some kids will swallow small objects. This was not a tiny kid though, so its likely to have been moot, but maybe for tweens. They are moody. They have 3 kids, so they got to have some sense since they all look good. But we felt like there were tendrils trying to attach us into this scene. But we weren’t detached, I mean if something really happened, and they need a CT scan? That’s pretty serious in my book. They don’t pass out X-rays or CT Scans for 150 miles out here, so kids don’t get them unless its a big time problem. that’s what he wanted, was a scan. But couldn’t tell me what happened. And its a kid, if I took my son for every stomach ache he ever had, or motion sickness from travel for a CT Scan they’d lock me up for being a parent that is imposing illness upon my child. LOL. Its been 24 hours and we haven’t heard of anything but we were glad it wasn’t on airbnb. Only because we could see how it played out without the insurance bait, in the mix. But its not up for me to decide an insurance claim, that’s clearly AirBnB realm. Make no mistake though, they will throw you under the bus, in the live gaming. We’ve had a few, probably more stories than can fit here, of attempts to refund by creationism.
And by creationism, I mean, a scene or a set up, to get you to take some type of responsibility during their stay for something that happened while they were jotting through our area. I mean refund heists they try a lot, because Air rewards them, and we don’t have that on other platforms. But in this situation I describe, they very well could have said we had something to do with the illness, water, had we fed them we would be on the hook there. Had we even recommended somewhere, it would have attached to us. Then we are in effect being held liable for their experiences during their visit, and its being tried with a fine tooth comb I feel at times. Sometimes I feel its developer related, because we have a lot of guests that their entry includes, who owns this property, how are properties obtained in our area, when did you get this property, how are you doing this etc. If you write down the interaction, you have the script when others show up with the same annoying plot, starting with, and you’ll have a red flag list that can help you.
But I wholly agree with the earlier commenter, host. They will throw you under the bus in the reviews. And it will lead to copy cat reviews. And then you will find that there’s a likely algorithm for that type of property value and customer reviews analysis, and its a way for developers to get you to lower your expectations, if they are pursuing a property aggressively.