New here. Guests rented our personal home for a week (we stay three doors down) and at first all seemed well after checkout. Then I discovered that the freezer part of the fridge had been turned off and everything—including a fair amount of meat—is thawed, warm, and leaking all over.
The fridge is fine, and all it takes to turn the freezer back on is to push the clearly marked “Freezer on/off” button, so it isn’t that the appliance is malfunctioning. I’m thinking they had left the door ajar at some point, the thing started beeping, and instead of pressing the button that turns off the alarm, they hit the one that turns the freezer off. It does not seem plausible that they did not bother to check it because there is no sign of a full bag of ice that had been in there. Considering how thoroughly thawed everything is, it had to have been this way for at least two days. I’ve taken photos of the bloody, dripping mess.
In multiple places, including in person at check in, I communicate “Please let me know if you have any questions or problems.” They did not.
I would like to request payment for all the food that needs to be tossed. Question: Do you recommend first sending a private message or should I go straight to the “request payment” option? They were otherwise model guests. Thanks for your help!