I had a strange experience with a guest recently. She stayed for six weeks. she arrived a week late because she had decided to come later than planned, Fairly last minute and at the time did not request a refund. She then said she was leaving a day early, because it was her birthday. I asked if she would want a refund. She said no.
A few of days before she left I found her soaking wet swimming costume in the washing machine. I needed to do a wash so took it out and placed it in a plastic bucket next to the washing machine, intending to ask her what she wanted to do with it, but assumed she’s see it and deal with it - it’s not in the agreement I do the guests washing.
Then ten minutes before she was due to leave she said ‘my bikini is ruined and I want you to pay for a replacement’. She said she also wanted a refund for the first week and for final night as she was leaving early.
I said ‘can I see the bikini? I need to see it if you want me to replace it’. She said it was packed away so I insisted I had to see it to do anything about it. It had a few pink streaks in it. I asked if she could leave it with me and I would try to sort and post it to her. She refused. She said she would send me a link on amazon for cost of new bikini but it would be about 30 euros.
I said I would have a think. I then offered to meet her half way…this was before I had time to think about it but said I would refund the one night. I then tried to do it on airbnb and said it was charging her more for doing that. She said she wanted me to pay her directly as airbnb would charge her. She also said she had enjoyed her stay and been very happy at mine, as she left.
Since then I have reflected and wondered how the pink streak got into her bikin and discovered a skirt of mine, that I put in after her wash, had some pink on it. I soaked it and it went really easily. When I was clearing up her room (shich she left a bit messy) I found a pink post it note on the floor and wondered if this was the cause of the pink streak - that she had put this in the washing machine.
It’s all very odd. I know we are not supposed to do anything outside of the airbnb website and perhaps I need to contact airbnb to ask for advice.
I messaged her today and asked her waht she think may have caused the streaks as I have never had this problem and also asked her to send her a photo of her bikini for my records (I have started to wonder if she did this as a ploy to get a refund but perhaps that is paranoid…would people really stoop that low and be that devious?! Surely not).
Any advice appreciated.