We had a guest stay with us for two nights. Short story after she left she requests half of the money because as they stated there were noises one morning (they claim 4.20), lights were left on and they couldnt sleep and they had to do our laundary.
Whether the lights were on, I do not know because we are living upstairs and nobody else would have turned on these lights other than the guests. When they texted me i went downstairs and checked (no lights were on). We do get up very early but certainly not at 4.20. THe olnly noises i could think of would be using restroom maybe an hour or so later. Finally, the guests asked if they could do laundary and I said yes. There was some laundary in the dryer and they took it out, they are now claiming that we made them do our laundary.
I was afaraid to address anything becaus on Airbnb money does not count but reviews do. We have had over 300 bookings with one 3 star a hand ful of four stars the rest 5 stars. These were the worst guests we have ever had.
Now what is my best course of action?
They arrived (literally) with all of their belongings for a 2 night stay. They said they just sold their house. The brought everything in with them and i did feel somewhat violated but again reviews are everything. They used their own Vitamix blender fairly early (before 7) which you could hear trough the hole house. They even invited their son over for a hair cut which they did in the living room?! When they left, they left the room in the worst condition any guests ever did. They left boxes and other random stuff. OUr cleaning person was “disgusted” by having to clean up and disinfect everything.
It looks like they already wrote their review now, and also requesting half of their stay. Should i refuse? What will airbnb do? If i leave them a negative review will that decrease my chances of airbnb taking down their review (assuming its bad)?
Thank you for your help