Guest left 5 minutes after checking in saying it was too small and not good value

Me either but Poppy stated this earlier in the thread:

Oh, ok I must have missed that. Thanks.

I realize you aren’t asking me but Poppy has previously said that her guests are almost exclusively Australians who come from a nearby major metropolitian area for getaway weekends.

I see. I suppose I could have found that in some other threads! @Poppy do let us know what happens with Airbnb and the $600! Sorry about all the musings surrounding your villa, but that is all it is… considering your situation from all angles.:blush:

Perhaps there is a clear distinction between ‘villa’ and ‘villa unit’.

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If I weren’t from Oz and booked your listing, Poppy, I would think it very nice I am sure but would likely be disappointed. In my head, I only imagine a Spanish type sprawling castle perched on a cliff by the sea, my hair windswept as my bosom heaves within my whale boned corset as I stroll the grounds with a lit candle, calling out for my lover. His name is Arturo.
Or something like that.

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I have never heard anyone use the term “villa unit” in Australia, we just use the term “villa”.

As I said earlier the owner originally insisted on setting it up to sleep 5 guests, that’s why it is so spacious and fits so many people. The reason I mentioned it is because the guest had two complaints - that it was too small and not good value.

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They said they have tried to “reach out to her” but they haven’t heard back. She told me on Monday night that she would apply for a refund “during the week”.

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In 4 years of hosting these villas on Airbnb not one guest and I repeat not one has bought up the use of the word villa!

The only issue with the use of the word is on this forum. In my listings the word is only used once and is well down buried in with lots of other information, it’s not in the title. It is totally irrelevant to this discussion. As this is the second post where this has been discussed ad nauseam I think we can agree we have it done it to death.

But what about Arturo!!??

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Sorry to spoil your fantasy! I could get Bruce to pop over with some massage oil?

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I was just making conversation, which is why we’re here aside from all the great advice. I did see other threads/posts about your villas (ad nauseam) but did not comment. Sorry that I’m being irrelevant, and I hope your day gets better.

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Sorry to have asked about villa/villa unit.

Thank you and no worries, I was also overly sensitive at the time. I am just a bit over it as the use of the word “villa” was discussed at length in another post a couple of weeks ago and I don’t believe it is relevant to the current issue I have.

Plus as I was called “precious” on a post that has now been deleted I felt bombarded. Not for the first time.

@Poppy
I’m gonna call you precious from now on, like my sweet daughter now you don’t have to take it in a bad way!

Love ya precious

RR

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I like your sense of humour! Cheers!!

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:candle:I await his arrival.

:joy:

Good luck with the resolution.

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Oh dear, I think that was a cultural misunderstanding, Bruce is not normally considered a “cute” name in Australia.

I will keep you posted on the outcome, all has been quiet on the home front but surely it can’t stay that way. Who just walks out on $600 because it didn’t meet their preconceived idea?

I’ve noticed a lot of characterful Vic seaside towns have those new “AV Jennings brick box” suburbs attached to them that look like any other new entry level suburb in Pakenham or Point Cook. The interiors look like what some people think are “like something out of a magazine” (or, worse, The Block) but not particularly stylish or original because of that. But being new I guess they would be fine for a weekend away if as you say you have decorated to a high degree. I have a lovely 70s style beach house overlooking Westerport outside Melbourne that most guests love the individual styling and feel but I still get the occasional guests who says they’d prefer generic Bunnings outdoor furniture. You can’t please everyone.

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