I had last minute guests check in at 6pm last night for two nights. They paid $225 a night, that is a low price as it is $360 on weekends and I had dropped the price to get a booking.
It has 117 5* reviews and 117 5* for accuracy. It is very large and beautiful, bordering on luxury. It was a 2 bedroom unit and it has been renovated for only a couple, so it’s huge. With a large alfresco dining, BBQ, spa area. A separate bedroom, a gym room full of equipment, a couch that seats 8, a full kitchen with an island bench that seats 5, a separate large laundry, a huge garage for the guests to park in. How much space do two people need?
She messaged me and this is the exact message: We just arrived at the unit and unfortunately it is not what we were expecting for the high price we paid. It is nice, but certainly not the 5 star experience we thought we were getting nor worth $600. It is incredibly small and offers little privacy. I understand this is an inconvenience for you but we are not wanting to stay here tonight and would like a full refund please.
I phoned Air straight away as she followed up with: We were under the impression from the title of the listing that it was an entire home/apt. We have just left the property. I have cancelled the booking. I will request a full refund through Airbnb during the week.
It is an entire full home, no shared communal areas and totally private.
I was given to a case manager who said she would contact the guest and MEDIATE! I said I don’t see there’s anything to mediate on, I have provided everything I promised. I am a Superhost with 550 reviews and a rating of 4.9*. You can see from the photos that it’s large and beautiful.
I will keep you posted!