I agree. I do the same. It was just strange when you said you wouldn’t do it before seeing them. Thanks for the clarification 
Hello from beautiful Montana, USA
Let it go. If you write something negative, he could reply with a low review. Just chalk it up to lessons learned. We were not quite ready when some guests showed up last week and I gave them a $50 gift card as a token of our respect. We were only 10 minutes late.
They did not even leave a review or a thank you. Decided it was worth $50 to learn the lesson.
Judy Helm Wright–Author/blogger/Intuitive Wise Woman
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This is not how a double blind review system works.
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My thoughts exactly! He asked for a late check out refund as he was no longer checking out late. That sounds reasonable to me. We need to remember that most guests are not hosts and they may not realize the extra things or costs that are involved in a late check out. (Or numerous other things it takes to run an Airbnb or other STR). Once you informed him of the actual cost and that $10 was left over and YOU offered it to him based on the difference, all he said was “Ok.” As in “fair enough.” What was he supposed to say? “Never mind?” He doesn’t sound like a cheapskate to me. Sorry. Instead of breaking down details of costs and offering the difference, my response would be, “I apologize but I have already hired services to accomodate your late departure request. Since they will not refund me, uunfortunately, I am unable to refund you.” Just leave it at that and don’t break down costs. And don’t offer a refund of even a penny if you are going to be shaking your head when they take that penny. Just my .02
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Not that cut and dry. He did know the hassle involve in it, since I actually mentioned it to him. I told him I need to get a hold of my cleaner and talk to him and see if it can happen since it’s such late notice.
At this point I see it as manners. I know I wouldn’t do it to someone that hooked me up with a nice discount, allowed me to check-in early without asking and for what? That’s how I see things. So yes, he was suppose to say Never Mind 
I just don’t offer a late check-out, period. Way too much hassle. I have had lots of guests request early check-in and I say “if I don’t end up being booked the night before, I can let you in earlier” and tell them I will let them know that day. If the housekeeper finishes early, or it’s empty, I usually will offer it an hour or two earlier. I don’t like to go much further than that because technically the insurance only covers the stay hours. I, too, have found that when I go out of my way or make special arrangements, it usually ends up costing me and it’s not worth it.
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Lesson learned (the hard way).
These situations are super frustrating because if we don’t do what the guest wants we run the risk of them leaving a very bad review. If you did not give the $10 back he may have left a horrible review that Air won’t take down…because he said the bathroom was very dirty or something crazy. I have had many situations where guests were super messy in a shared common area apartment. I have to be so careful how I ask them to not leave it messy etc just to find it messy again and the apartment door wide open. Now what? I wish the Air review process was better and protected hosts from nasty vengeful guests.
I would use the review suggested above. As a host, when I check the guest’s profile I would like to know about entitled behavior like this so I can be on guard for it. I use IB, but I still check profiles for review that would let me know if someone is picky picky or entitled or obnoxious in some way. Forewarned is forearmed.