I have a guest who left today who will be staying again in 5 days time. In my house rules I state I don’t offer bag storage. I don’t want people’s stuff here, I have very limited space, I don’t want the responsibility outside their Airbnb contract. She asked anyway but said it was fine if the answer was no. I told her she can store a bag at the hotel across the road for £6/night. I’ve already been nice to her and given her a £50 discount on her second stay. She told me she wouldn’t use the hotel but just take the bag with her.
Today I found lots of her stuff tucked into my private wardrobe in the guest room when I needed to put something there myself, I needed to use that space, it’s mine! The wardrobe is un-lockable unfortunately, but so full of stuff I never thought anyone would put things in there.
I feel like she lied to my face and took advantage. I don’t want her back, what do I do? Reach out to her or call Air? They will just try to make me have her stay again, but I’m not happy!! I demand my guest respect my rules and my space, I even make them agree to these rules before they arrive. I don’t mind refunding her everything, I just don’t feel good with this guest now.