I’m currently out of town so my parents are welcoming guests and preparing the apartments. I’m in charge with communication before the booking. Yesterday we had a guest showing up with three (!!!) unannounced dogs. We clearly state that we accept pets for a surcharge. Usually people still announce their dogs and check with us whether everything is ok. This dude was the first person not doing this. In general, his communication prior to booking was poor, but he finally announced the exact time of his arrival the evening before so I’ve decided to let it pass and not contact Air as I initially planned. He’s staying for just a couple of days.
My parents said that they paid for the dogs but seemed grumpy. However, this might be a general attitude, the guy was not very talkative in his messages either. Do you think I should still send him a message through Air, addressing the dog issue and asking whether they settled well, or should I just let it go, hope he doesn’t review and then review him in the last moment? Or should I message him in order to have the proof of this issue in Airbnb messaging system? I’m torn as I also don’t want him to think this is an issue and that I’m afraid whether he’s mad for paying or something.