So first of all, not a native speaker, so sorry for the mistakes!
Today I got a message from a guest that got a parking ticket, when I saw her on the house I asked what it was about and said she parked inside the village we live in, this village has 2 big signs on the entrance that’s not permited to enter with any vehicle.
When she asked me to pay half of it I said that I’m not responsable of her breaking the law, she responded that we should tell people that.
We both got a but nervous and we started to argue, at this point she said I dont want to argue anymore, before closing the door at my face I put my foot on the door and said that I would contact airbandb and that she would have to leave today. She shut the door.
After a few minutes she came back and argued again with us about what we should do etc…
We said that airbandb would contact, that we didnt want to talk to her about this anymore.
She’s now locked in her room and dosnt want to leave, I slipped a papper saying ( Please leave the room you are no longer a guest of us, next step is calling the Police) now I’m considering calling the police to get her out.
I will update when anything else happens.
After 20 minutes she is talking to airbandb. Hopefully she’ll leave and everything will be past.
Airbandb called, they’re trying to look a place for her. After 6 hours she’s still in my house and doesnt look like it’s gonna be soon she’s leaving.
Can I just ask her to leave and that she takes care of it somewhere else?
It took 7 hour to solve everything.
Airbandb is slow on solving things, my house is made for hosting, but if I was on my real home, 7 hours of having a person who’s closed inside the room and doesnt answer is a very unconfortabel situation, airbandb should take care of this things in 5 minutes.
If you call airbandb call every 10 minutes, they told me 3 times they would call me in 5 minutes, after 1 hour waiting I called and told me the same, after another hour called again and got same response, called after 20 minutes and got someone on my case. They will not care of your urgent situation.
If something like this (or worse) happens to you, don’t react as I did (for me it was a mistake) Ask always your guest to make any request thought airbandb platform, that way you will allways win in case of a dispute. Do not take things personally, do it always thought airbandb platform.
Thank you for your replys, it’s been very helpfull, hope this post helps someone else. Ask any questino you want, I’ll try to answer them asap!
PD: It took 1:30 hours to contact airbandb as they woudnt call me back as they said 2 times.
Airbandb sais she’s still my guest, I’ve had a guest on my house for 6 hours that I don’t want to be here.