Well, it finally happened. After nearly 8 months with a majority of 5 star reviews and 2 of those pesky, mysterious 4 stars with good reviews, I got a 3 star review.
The thing that irritates me is that I stupidly accepted the reservation without realizing this person was new to airbnb. Part of her feedback was that she “felt uncomfortable staying in someone’s home.” Um, what? Why did you even join airbnb to begin with?
She also criticized the common areas or my apartment, that she didn’t even use, as “cluttered” and even stated that had nothing to do with the room that she was renting. My apartment isn’t actually cluttered… we have a few magazines and unopened bills on our kitchen bar, but you know, it’s our home, so that happens.
They stayed one night and have nothing nice to say. She basically told people in the review they should stay in the Hyatt down the street since our room is only “minimally” cheaper. Ha. Okay…
I contacted support since a lot of her critiques were unfair and showed that 1) she didn’t read the listing 2) she didn’t know how to use the app (she claimed it was was misleading about our wifi situation, even though it’s in the app AND I have the info listed in the room) and 3) she apparently doesn’t understand airbnb isn’t a hotel service.
Support won’t do anything, and they were very sympathetic and said they are going to “follow up with her to explain the airbnb community” but the damage is done.
I know in theory most actually seasoned airbnb users are going to take that review with a grain of salt since all the rest of ours is positive. And, weirdly enough, she didn’t really say anything negative about us personally, or even the space. She basically just proved she didn’t understand what airbnb was.
I wish I would’ve known that because I would’ve warned hosts about her in my review. Of course, I didn’t realize that was an issues when I reviewed her, and tend to give people the benefit of the doubt.
Anyway, I know there’s nothing to be done now, but I changed my settings and we are no longer taking one night reservations, and I will no longer be accepting new airbnb users without vetting them more first.
Any other suggestions and take aways?