How to deal with my first bad guest experience! How to review this sticky situation?
I had a couple book my guest room for 2 nights, 2 people. Fine. I answer the door on Friday evening and here are a couple holding a 2 1/2 year old toddles in diapers! What? Never told me about this. My house has dangerous glass in book cases and TV stands, needing childproofing! Lots of things in reach for a toddler. In short, I had a house unfit for a toddler! With no warning, all I could do was smile and invite them in. These people are obvious work visa folks from India. Perhaps they didn’t understand my listing, which is clear. So on we go! The child stunk of dirty diaper. Soon the house did. Noise? Plenty of screams and banging. I showed them everything and went to my room to get away and leave them to it.
Started cooking at 7 carried on till 11:00PM
More banging, after more banging, child screams
finally go to bed.
start cooking at 7:00 AM carry on to 11:00 AM
I come down stairs and basically get them out by starting to clean
they tour for awhile and are back at 6:00PM
repeat of the night before, house reeks of diapers and heavy spiced cooking
finally 11:00AM this morning check out time. they are still here! Cooking!
Oh, they knocked at 7:00AM and woke me up to ask if I was in my room.
Casualty list. 1 broken cup, 1 ruined fitted sheet, stained red by someone nightclothes. An expensive white sink with all kinds of metal pot scrapes.
dirty table and floor
water all over bathroom, which reeked of diapers. Kitchen floor dirty and wet.
All my pictures and things fingered and not put back in order.
QUESTION? What do I do. I refuse to review these folks with a nice review. Absolutely refuse. So now what? I charge $25 for a third person, even kids, due to the extra bedding and noise and dishes. I was not paid for three but for two. I only accept toddlers with great prior clearance, got none.
Should I just not review? Please, I have 3 years of Air B&B host with 4-5 stars on everything, never a bad review. But I am very unhappy. Now to go clean diaper leaks off of the brand new expensive oak hardwood floor I just added.