Too often guests do not read the listing material. Too often guests will not make contact to inform us of their ETA (estimated time of arrival). Too often we have to chase them down via Airbnb, email, and phone/text to secure a time. Many do not answer. Or cannot as they’ve no service. This is especially true of foreign visitors. Days in advance our guests receive a reminder email asking for ETA and to Check In at our home. Without fail.
We cannot imagine traveling to someone’s home and never making contact. If there is such a thing as Superhost…maybe it is time to make guests aspire to SuperGuest.