Can’t believe I had to manually evict a guest last week. She had claimed she was staying for 2 nights with her boyfriend.
In a very short time we had numerous complaints from neighbours about very loud music. The guest in fact had 5 guys there with her. When my neighbour approached their side of the fence and asked for the music to be turned down (whilst recording the convo) it got very nasty very quickly with guest&guys saying they had come up from London for a party then threatening the neighbours! Guests then began urinating found the garden and I could see on the external cameras them going into the house smoking.
Neither parties or smoking in the house is permitted.
Later, the guests climbed naked & semi naked onto the roof of the extension and began intimidating the neighbours.
All this time I was trying my best to get help from Air who promised me a response.
Partying/music continued until around 3am.
Obviously the guest didnt answer my calls or messages.
I made 8 calls to Air from 11pm-1pm the following day, pleading with them for help with what to do - I told them I wanted to cancel the booking and remove the guests. They literally kept passing the book.
I’m the end we made our own decision to remove them from the property. We had the police on standby and went in through the wide open patio doors around 1.30pm.
Thank goodness we did. The guests had covered all smoke alarms with socks and there were drugs of all kinds around the house, which was almost impossible to get into for the haze of smoke.
It wasn’t a pleasant exchange for them to vacate but eventually they did.
We immediately called Air to explain what we had been forced to do. Their response? They suspended me!!! Yes, me!!! You couldn’t make this sh*t up!
Eventually when they had seen all pictures/evidence they did reinstate me but I demanded an explanation from them - why oh why didn’t they help me? They simply said I should have messaged the guest and asked if it was ok to go to the property and wait for her to ok it! Wait, what? Yeah good one Air, obviously she would have been over the moon for my visit to evict her . I put it to Air that based on her covering up the smoke alarms alone, would they have helped if the house had burned down and perhaps taken the neighbours homes with it too? Answer: I would have to ask another ambassador but I doubt it
Anyway I thought I would share this tale with you all because honestly, sometimes an experience with Air is better than a tv series…
They could only have been less helpful if they had refunded her, which I half expected and haven’t yet ruled out