I was booked for the Labour Day weekend at the end of July. As he had no reviews I searched the school he has listed, it’s a very expensive private school overseas, he’s currently a student at a college in Toronto. I’m on strict policy.
Two days ago, he asked me to cancel as he didn’t want to lose 50%. I have in the past given people a free cancellation if it is in the first 48 hours. I refused this guy as it’s the last long weekend and I’m not sure I will get another booking.
He wrote asking me to cancel once he figured out that was the only way to keep his money. I told him hosts can’t cancel, which is true in a way, as if I cancel someone, there is a note put in my reviews, it wouldn’t be for this one, but I’m sure if I cancelled him, he’d make a stink.
Airnb called me today asking if I waould waive the fee. The agent didn’t push me, in fact she was very supportive. So, I wonder what the guy said to her.
I’m home now, been to work and doing errands to find several messages from him. I find them offensive and almost threatening.
My listing is a separate unit, fully private. I’ve gone to great lengths to describe the setup and reviews have been complimentary re privacy.
Here is what he posted to me.
" I talk to the airbnb about to cancel they told me you are not willing to cancel full refund for us. is that ture ? and you lied to me says host can not cancel.
I also want to cancel not just because one of my friends are not coming I went on the airbnb website to see the definition for each space. And she provided false information. On airbnb it says
Entire homes/apartments are best if you’re seeking a home away from home with complete privacy and the freedom to cook breakfast in your pajamas. With an entire home/apartment, you’ll have the whole space to yourself. You can be your own host, make your own dinner, and remember to treat your listing with the respect and courtesy you would at your own home. which isn’t what she is providing as she is also staying at the accommodation.
her accommodation should be listed as a shared space as she says she lives upstairs but can be in the kitchen with us. this isn’t an entire space it’s false advertisement and I want full refund.
I just request the cancel I hope you can cancel it for us. Airbnb said that it was up to you to cancel it and get the full refund. If you cannot do it, we won’t be able to enjoy the trip and you might not feel comfortable as well sharing the space with us. "
I’d appreciate feedback and perhaps a strong response to shut this guy up. I don’t rent out my place for amusement, it’s a necessity.