So I had a guest book on Trip Advisor for 4 days at new years and a few days later realized my cabin does not allow dogs. Due to it being less than 60 days out my strict refund policy allows only a 25% refund, had she waited a few more days it would have been no refund at all. So she cancels, ignores all the prompts telling her she would lose about $900 and then emails asking for me to refund it all. I told her I would be happy to if and when I re-booked the nights. This is my second cancellation for that date, the other was early enough they were refunded in full. The guest then contact Trip Advisor, who then contacted me and I told them the same thing, TA then told the guest I was not making an exception to my refund policy.
What a breath of fresh air TA has been, no “extenuating circumstances” no strong arming me or overriding my policy.
I hope for her sake I re-book some or all of the nights but I really do not care one way or another. I am sick and tired of self entitled people who think they can enter into a contract and then just cancel said agreement without penalty.
It would have been way cheaper for her to just board her damn dog and honor the contract. Well she is honoring it, she got her 25% back per our agreement.