Yep, best for them. They don’t care what your policies are, what the listing states, etc. There’s another thread about early and late check out that is exactly the same problem. We all state our times and yet people ask, unconcerned about what our needs are. These are entitled people.
I mostly refund but if I were out hundreds or thousands of dollars because the guest made a mistake or changed their mind I wouldn’t.
Exactly, the hosts who allow the bad behavior make it harder for all of us. I’m gearing up for a busy six week period after having a work guest in here most of the last three months and I’m warily anticipating more issues than I’ve had in the past as Airbnb becomes more and more popular.