I don’t need to mention the dog. And in terms of warning other hosts, I’ve done that. I’ll let you all know what ends up happening with this. Thanks again.
2 Likes
That’s even better reason to not mention the dog with CS for your damage claim! Because the dog is mentioned in the review, it could cause the review to be removed if it became part of the investigation/claim.
Most of these people are lying. Lie back to them about alergies or whatever else we are allowed to say to not host them . They have guts to show up at someone door with a dog knowing this will upset their host . Then lock poor animal in a room in a strangers house all day …
2 Likes
I had one case of AirBnB covering half price for what I asked when a guest dog chewed through a king sheet set and comforter. The guest had declined and Airbnb said they would only pay me half because it could have been my dog that did the damage to the bedding in the guest’s private room. They said unless o could provide proof that my dog had never entered the guest’s room they wouldn’t pay it all. I think they paid $45 out of the $90 requested. The guest’s dogs were NOT called ESA dogs and the guest turned out to become a host shortly after leaving my house.
In my listing description, no animal can be left unattended more than four hours. I also have a flyer for the neighborhood pet resort for drop in care. Guest responsible for any damage pet does. (Tile floors luckily) The whole support dog thing is insane!
2 Likes
Tell Air that there was poop on the rug, must have been the guest there was no dog…
Laugh out loud
Good luck
RR
I read about a woman who travelled with 2 dogs. She claimed that dog #1 was her ESA and dog #2 was emotional support for dog #1. I kid you not.
5 Likes
People say all kinds of things…
For our shared space we have a no pet policy too.
We also have cats, and they are very territorial. They will attack any other animal entering the house.
We had guest trying to book, even though we put the cats in the listing.
It always helps to ask the guests if they love their pet, and explain we will not pay any veterinarian bills if they decide to take their pet with them.
Up to now, they always canceled.
5 Likes
They say that an ESA is not a pet, so imho the “not covered for pets damage” bit in the Air guarantee should not apply. anyone?
2 Likes
I’d try that angle for sure!!!
1 Like
Exactly. Guest, in an effort to clean up spot made on carpet, used a spray containing bleach which left a (?) 5 inch x 7 inch bleach mark on carpet.
2 Likes
THIS!! I’ve actually used this wording to weed out the “I’m bringing my ESA (teehee) who is crate trained…” It’s a great way to weed out the fakes in my no pets listing (Bengal cat who will go mental and I work from home… can’t deal with the noise of the poor animal going bonkers)
Love this forum, helps with elegant words when I can’t find them…
6 Likes
What exactly is the Airbnb policy on ESA ‘s ? We don’t want any animals whatsoever.
Airbnb policy:
1 Like
There are so many threads here on support animals vs ESAs. By the way if you have a separate home where you aren’t present you can’t really refuse a service animal under federal law. And you can’t refuse an ESA under Airbnb policy. So be sure you know the policy well and handle it correctly. You should also be aware that a person with such animal doesn’t even have to disclose it in advance. So if you get a guest with a suspected ESA dog make sure your ducks are in a row so you don’t get ducked by having a row. (attempted joke warning)
3 Likes
2 Likes
@Brian_R170 It just keeps getting better! 
The ad for getting an ESA letter is right above your post now!
A couple of questions on this topic
First:
How do you interpret this in regards to a detached casita / guest house where the host is present on the property?
Second:
If you have a no pets policy and then have a “service animal” stay, what are the necessary cleaning procedures to do after the stay in order to get the premises back into a neutral / allergy-free environment for those future guests (that are selecting the listing because it is a pet-free environment)? Specifically things (if any) that go above and beyond normal cleaning,
2 Likes
And what about when the host does their own cleaning and they have an allergy? I’m curious if it comes up, it must.
1 Like