We had a well reviewed guest book this holiday weekend about 2 months ago. They were supposed to arrive yesterday but messaged after check-in (around 4pm) that something came up and they’d be arriving in the am. It’s nearly 4pm and no guests or message.
What would you do? Should I message and see if we should still expect them? It’s one of the busiest holiday weekends of the year and we have a strict cancellation policy… but if there’s any weirdness about them trying to get a refund I’d like to try to book the remaining days ASAP (although at this point it’s pretty last minute).
Thanks for your thoughts!