I have some picky guests over Christmas (four night stay, leaving Thursday). They’ve had a list of complaints they want me to fix:
Chickens too loud in the morning. This was resolved by me letting them out later in the morning.
Guests left the garage door open and the wind blew the interior door open. (The entrance to my basement suite is through the garage). Guests want to know why they woke up to both doors being open. I told them because they left the garage door open.
They want me to fix a blown fuse. I explained how to fix it themselves.
They say the oil space heater doesn’t work. Suddenly works when I offer to bring a replacement; it just heats up too slowly.
The interior door isn’t latching. They feel unsafe since it is not locked (the exterior entrance, the garage door, locks however). They want me to have the door fixed tomorrow on Christmas Day. I told them I’d try to fix it myself but that I won’t be able to have a handyman come on Christmas Day.
Any one of these issues would be reasonable alone, but at this point I declare this is a finicky guest, potentially after a refund. Of course they rented the space at my rock-bottom winter rates. All communication has been on the app. If they ask for a refund, I won’t give one. I’m getting a bad review no matter what, unless I’m lucky enough they don’t reply.
My question: how much do I bend over backwards for these guests? Am I in the wrong about these issues? I’m at my extended family’s for Christmas and don’t really want to spend my Christmas day coming home early and fixing things for these guests.
I’ll want help with my review too, but no use writing it yet until I see how this plays out. If I get lucky, they’ll try to extort me and I can get their review of me removed.