TLDR: rather than contacting me or giving a fair warning, AirBnB suspends my listing for a week. Nevermind that I’m a “super host” with hundreds of happy guests and zero issues throughout the last couple of years.
I tried contacting support but got a useless chat bot who did nothing but restate what I already knew: the listing has been suspended. Thanks for nothing, chat bot.
Anyone know where I could send an appeal?
I’ve hosted hundreds of travelers the past couple of years. I have excellent ratings, super host status and have never cancelled any reservation nor had any complications (insurance claims, complaints or such).
A big part of that success, is that I am incredibly stringent on who I accept as a guest: I require that they have read my listing. I feel that this is important because if they book without knowing what the listing is (and what it is not!) there will be an expectation mismatch (No food included? No private bathroom? No elevator?) and we will both be unhappy.
But for this unreasonable demand of mine, of getting to decide who stays in my home, AirBnB just suspended me for a week. They didn’t bother to raise any flags, made no attempt to contact me, put up a warning on the dashboard or in any way notify that declining requests is an issue.
I’m disappointed, honestly. I think AirBnB is miss-diagnosing the issue entirely. Surely it’s their problem if we are swamped by low-quality requests? Just help me screen out the deal breakers: bookings for a third party, empty profiles, no common languages, baby havers, etc etc etc. I bet my number of declines would drop dramatically.