I have an event coming in May. I found a fabulous host in that city. But the number of attendees/guests grew beyond her capacity.
So I contacted Host 2, an accredited SH. I explained the event we were attending, the identities of all 4 of us, and the fact that 2 people were chimneys and would require a designated smoking area (she mentioned in her description that she had one).
She shut me down immediately, and quite tersely. I ended up going with the entirely cheerful and accommodating host, even though it might be a bit cramped.
I too have been less than diplomatic. What shocked me was how hurtful it was. I know it’s “just business”. But it was late, I was tired, and it felt rotten.
I dragged my sorry butt back to host 1, who happily accommodated our extra guest.
Putting myself in the shoes of a prospective guest, I learned an important lesson: never be unkind!