So I asked this question the other day and it seams unclear. Today I was contacted by Airbnb about a guest (I’s assuming complaining) about my question if they re vaccinated and if not, that they have to wear a mask when they enter the shared front door and until they are in their suite.
I thought this would be a great chance to find out what the rules are. Well of course the conversation did not go the way I expected. Nor am I any clearer about the rules but I do think to cover yourself, you do have to list your rules about COVID in your house rules.
Check out this conversation for Airbnb Support.
Airbnb Support9:49 AM
This is XXX, one of the Resolutions Support Ambassador from Airbnb. I hope this message finds you well. I am reaching out to you about this reservation code HMXWXXXX with your guest XXX. The guest contacted us to confirm if the proof of COVID 19. Unfortunately, we can’t see that house rule in your listing description. If that is the case, you may need to host the guest without submiting the said requirement. Otherwise, you can give us a proof that the guest’s expectation was set correctly about it prior booking.
Hope to hear back from you soon.
Hello XXX, I am not sure what you are asking me in regard to Proof of Covid 19. What do you mean by this?
Airbnb Support9:53 AM
Hi Lynn. I’m sorry I mean proof of COVID 19 vaccine.
Again, I still don’t understand. Are you asking me if I have proof that I have been vaccinated? And if so, how would one go about proving this? I do have my vaccination card but given the one of the people is vaccinated in the group and one is not (I am taking their word not asking for proof). What is the issue?
Airbnb Support9:57 AM
I mean, do you require the guest to provide you a proof that they are COVID19 vaccinated? I’m sorry for the confusion Lynn.
No, I just asked the guests if they were and will be taking people’s word for it. I told them that the one person that is not vaccinated needed to wear a mask when entering the common area of the front door and hallway but can remove once she is in her suite. Is that not permitted?
I did not think I have the right to deny guests if they were not vaccinated but thought I have the right to ask non-vaccinated people to wear a mask in a shared common area. I live in the same building in a separate unit as described in the listing.
Airbnb Support10:09 AM
I understand. Thank you very much for clarifying this, Lynn. We appreciate you immediate response. You’re truly a superhost.
Thank you for helping us.
So, I’m ok to request this?
Also, I just made it clearer in my rules.
Finally, If I wanted to, am I permitted to only allow vaccinated people?
Message from Lynn
Please see my question from 10:13. Thank you.
It’s now 12:06 AND JUST CRICKETS.
Typical Airbnb NON-support
Note - If I do get an answer - I’ll update.