STORY OF MY LIFE!!!
We have like a 4.5 average on ‘Value’ across all 4 properties. Here’s my advice, MOVE ON. I was really upset at first but then realized ‘who cares’ we are still booked, at the same rate, we are getting 5 stars overall, and the world continues to turn. Air BNB has set the unreal expectations that we should be cheaper than hotels and compete against each other for guests. Well, I’m in 4 very expensive markets, and renting 2-4 hotel rooms to accommodate the guests my houses accommodate would easily cost 3-4x what I charge. As for competing with my other local hosts, if guests want to save a buck or two and sleep on a sofa/air mattress/ dining room/etc, by all means, please book elsewhere.
Typically the offenders are last-minute bookers looking for a discount and assume I will lower my price because I am not booked. Well, I would prefer to uphold my value then give away dates at a low rate.
We just had someone request to book (we are on IB and they could have IB’d) last night for check in today, and moan about our cleaning fee and that it didn’t seem reasonable compared to other listings. My response, ‘Our cleaning fee is in line with outher 4bd/2ba 120 sq meter flats in the area. If you would prefer a lower cleaning, you may want to book a smaller apartment’. They ended up IB after I didn’t approve or decline.