I guess for me I am thinking more long term. We stayed at an Airbnb in St. Louis and having the little extras made us feel very special and welcome. I want to create that for my guests so they continue to come back. Since this is my first year, I am not sure I will get repeat guests or not, but that is my hope. I want to build a clientele long term.
In the high season, I will probably not offer as many freebies since it will be too hard to restock all the time. But if I know it’s a special occasion, I will still do something for them. One guest gave me a big hug as soon as she saw her birthday balloon!
Maybe some of you are right about giving a lot of goodies, maybe it doesn’t do anything for me, but if it makes a guest feel special, I will still continue. Again, I want them to have a good experience, not just a place to stay.
Oh, and I believe I have only offered responses to my first two guests, both of which had given me low overall ratings. Then the last one was for someone who was surprised it wasn’t as private as they thought. I do want to address those things so people know my side. I probably didn’t need to respond to the privacy thing because she still have me 5 stars overall, but just felt it was the right thing to do.