Hiya @jaquo, 
I have said this before many times, never assume those that are doing well are dumb, they just tend not to be. It only makes sense.
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Well, I canât get to messages right now, so they are definitely playing with code. Poor guest⌠she is waiting for directions to my place.
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From my end it doesnât appear that they have removed the overall rating, just that they are allowing guests to leave additional specific (private) comments for items like cleanliness, location, etc. And that on the listings page it now shows the breakdown of star ratings instead of the average.
My stats and superhost breakdown still look the same:
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I noticed the increased details too. I really paid attention because I just read this review which is kind of odd. Not a bad review, but Iâm sure he dinged me for âoverall experienceâ based on checkout. Look at what he says:
It was a nice apartment and we enjoyed it, however we wish we had windows facing the entrance of the building instead the other way round.
Leave Public Response
_ What Kwame loved about your listing: _
The location of the apartment is convenient in terms of transportation and access to New York City.
_ What Kwame thought you could improve about the experience: _
The check out time was a problem for us. The initial check out time was 11hrs but Maria allowed us extra 2hours so we left at 13hrs even though our flight to Accra(Ghana) was at 23hrs. Due to airline delay, we left at 3hrs the next day. We suggest that, bookings should at Airbnb should request for flight information, particularly departure, so that a more convenient check out time could be fixed for the guest. Am still exhausted! Hope you implement this suggestion. Thank you.
_ Amenities feedback: _
We would like to see washing machine, microwave oven & telephone handset.
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O. M. G. Go on back to Ghana, there, KwameâŚdonât let the screen door hit ya on your way outâŚ
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If hosts could leave details about guestsâŚbased on a couple guests, I would put
"what you liked about :
âthey stayed for just one nightâ.
Overall Iâve had good experiences with Airbnb but there are a couple who Iâm glad they stayed for just one night.
There were also a couple who left strands of their black hair all over the tub and didnât clean it, also there was popcorn on the floor (and I have a policy of no food in the rooms) and they had the gall to give me a 4 in cleanliness.
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Ummmm⌠you want a 4pm checkout? Book the room for an additional night! This isnât rocket science people.
[Yea, I am feeling snarky today.]
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Yeah, Kwame was a trip. He mentioned on the first day âthere is no microwaveâ and I said - yes, that is correct, there is no microwave. I have an extra one in my garage, would you like me to put it in the apartmetn for you? âNope, itâs okâ.
But - fair enough point about checking with guests on their departure schedule well in advance. I actually did that with guests arriving next week, and they ended up booking an extra night to make sure they could stay longer. Itâs sometimes easy to get info, sometimes like pulling teeth, so letâs see how it goes.
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So good old Kwame was scheduled to leave at 23:00 (left at 3h:00 next day actually); check out is at 11:00. a 12-hour difference, and HE couldnât do the math? Airbnb needs to interject an IQ minimum (what should they start with?) before one has the option to leave a review.
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Yes, I have gotten comments on check out time, which is one of the 1st things they read in house rules, but choose to ignore because Iâm very well reviewed and less expensive. âI really wanted to sleep til noon because I donât have to be to the airport until 1pmâ. I private messaged her back, I couldnât resist, " Iâm sorry I have to work too. I have to find the time to turn over the room somehow, perhaps next time you could book 2 nights."
CricketsâŚ
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If people would just communicate. I had guests who had stayed for the weekend and the day of checkout messaged me about how they loved their stay, and were wondering if the next night was available as they still had 7 hours left in town and theyâd love to book it so they could have a relaxing day. I was feeling generous and happy about their communication, so I sent them a âspecial offerâ of 50% off. They were thrilled, I was super happy because it was my daughterâs birthday and I didnât want to mess with cleaning the place and risk that if I didnât Iâd get an IB! If people were just polite with common sense, so many issues could be avoided.
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I agree. Most hosts communicate well with their guests? Is everything okay? Is there anything you need? Everything is fine. No we donât need anything. Until they leave their review. 
At least he left most of the dumb-ass comments privately, but WTF? about the windows facing the wrong way?
What annoys me the most about the check out situation is that you gave him an extra 2 hours and not only was he an ungrateful little snot, he feels that it is YOUR responsibility to coordinate HIS plans.
My guests often donât want to share their travel plans with me, even when I ask more than once, so itâs not my problem if they have to sit at the airport for hours. I work at home and rarely have back-to-back bookings so I am willing to be flexible if they ask nicely in advance, but lack of planning on your part does not constitute an emergency on my part.
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How do windows face the wrong way?? This is surreal to me!! Also, I generally have people checking in the next day, AS IF Iâm going to say âYa, just check out whenever.â
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Precisely, it is the hostâs responsibility to make sure HIS plan works to a minimum of discomfort for him. The epitome of selfishness. I would have fried him in my response.
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and for the least cost, of course. Since he paid for three nights, he should, by right, get an additional 12 hrs.
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This cracks me up. But the sad thing is I know he is serious. I just allowed a late check out but it was only because the couple were sooooo nice and up front.
However, I did get the usual. ⌠âWell our flight is this evening and I just donât know what we are going to do for all those hours, we just donât want to leave our luggage in the car and we just⌠and so we just wondered if it might be all possible toâŚ?? It sure would be nice to have another day at the beach and a shower before our long flight⌠Etc.â
I always know whatâs coming.
Normally I donât get anything in return such as even an acknowledgement or a good review, but she left a glowing and wonderful review and knew better not to mention the late check out in the reviewâŚ
So they book an overnight flight and they havenât given a single thought about what they will do for the 12 hours preceding the flight? SureâŚ
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If you stay in a hotel, you have to abide by their rules and leave, in some hotels I have stayed in your card stops working at the check out time and you are left in darkness in the room. I had a vomiting child once thatâs how I know. Why do guests think you would be any different ? I suppose we are getting a flavour of weird and wonderful comments they collect on their comment cards over the decades, staff in hotels probably read them for entertainment over their break.
I hate over night flights and wouldnât book one because I donât like anything about schlepping my luggage all over town, I get anxious about what time to leave and Iâm just done at that point. Plus the later the flight the more likely itâs going to be delayed. Peopleâs expectations are so ridiculous sometimes.
I just had a lady here for a couple days and as sheâs checking out is like âoh, I might need to stay tonight too, I just feel really comfortable here.â And I said âIâm sorry the room is booked, I wouldâve loved to accommodate you one more night otherwise.â And she looks at me and says âoh I didnât realize this place was so popular.â But when she checked in she told me she booked because my reviews were great and I was the first place to pop up on her list 
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