I have been having a lot of cancellation on the day of check in by guests. I just wanted to know your thoughts on how to handle guests that cancel on the day of start reservation. Do you offer full refund to guests? I have had several guests cancel saying that there is an “extenuating circumstance” saying that their dad is in the hospital and we need to get a full refund. They are sick or their spouse is sick and can’t travel we need a full refund. I know some of these people are lying to get their money back due to changes in their plan or other issues with evidence of messages but Airbnb seems to go on face value in refunding the money and I’ve seen a lot of guests do a money grab because they can. What would you do? Do you go by your moderate or strict policy or always refund guests due to good faith?