After 4 years, probably 200+ guest stays, I will be closing my AirBNB listing, after what will be my last guest, next weekend.
Any advice, suggestions, insight before I terminate the listing?
BACKGROUND: I decided to sell my property, which is the reason I will be shutting down.
EXPERIENCE: Unlike much of what is discussed on this forum, I’ve found the AirBNB process and corporation to be VERY good to me.
- Customer support has been responsive; Even today when I called to cancel two guests for next month, all I needed to do was provide proof of a sales contract. They cancelled them without penalty and without issue.
- I’ve never had issue with payment (via PayPal)
- They’ve extended my travel vouchers a couple of times (still unused).
- As a corporation, they have made tough decisions (that I support) that make a difference and that MATTER to people who need it most.
- I was given an opportunity to participate in their IPO offering.
My only negative experiences (with AirBNB)
- The time I received a stock legal letter about discrimination (a very happy guest became vindictive when he received a mediocre review); AirBNB could do a better job of investigation before issuing warnings.
- Support for AirBNB Plus has been much more restrictive and difficult to manage than a standard listing. This PLUS product is all but dead and I’d be navigating off it, if I were to continue to host.
- This Forum has been invaluable to me. I’ve learned so much that made me a better host. My ratings would not be where they were without many of you and the insight that you provide to all.
- The responses to my first post, were initially hard to accept, and I, too, got defensive. I thought I had done everything right in a review, but I soon realized that I had a lot to learn. Accepting the criticism was the challenge, but in hindsight, it was all true → “Just the facts, not the emotion”.