95% of my 35 guests have been first timers. As you can see, if I screened out newbies, I wouldn’t be very busy at all.
So far, pretty much all of the small issues I’ve experienced have been courtesy of the 5% who’ve done Airbnb before. They are the ones who can be a little too loud, or make themselves just a little too comfortable in my house.
With regard to your last guest, did she share what aspects of a hotel experience she was looking for that she didn’t get? If she is like most of your first timers, is it possible to change your hosting style a bit to accommodate them?
I think hosting on Airbnb is a very unique experience depending on so many factors, but by far the most important one is where, geographically, your listing is located. This, for the most part, dictates the type of traveler that’s going to be attracted to your listing. Once you know who your guests are, you can somewhat tweak your listing and your hosting style to their needs and expectations.