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As an experienced former Superhost for years, I was assualted by an angry male guest (with no prior Airbnb experience) for telling them to leave an hour after checkout time.
The police filed an Assualt on a Female report and charges are being pressed against the guest.
Without explanation or chance to share my story, Airbnb deactivated my account and two listings based on zero information from tb police report. They sided with a guest with no reviews, and a criminal record prior to assaulting me.
Airbnb will not take my emails or calls. I’ve simply been cut off from the income that supported my child as I boot-strap another start-up. As a single parent, I have a PhD and work as a Data Scientist, and Airbnb treated me like incompetent trash after earning them $10,000 over the years. They had me wait over 30 minutes on the phone to try to speak with a manager as they were deactivating me, but no manager or explanation ever came.
With enough disgruntled former hosts, we can take action to alter these unacceptable practices by Airbnb. Now I’ve got to take the time to be in court as an assault victim, also sue that defendant, and now speak with attorneys about suits against Airbnb. Negligence isn’t allowable when hosts and guests are trusting Airbnb.
Why does it matter that you were a Superhost (at some point)?
Why did the guest’s gender matter so much that you started a new thread to indicate in the title that the assaulter was male?
BTW, I’m sorry this happened to you. Most of us are aware of Airbnb’s behavior whereby they cut all ties under certain circumstances. If you want to have a constructive discussion about it without a lot of assumptions, you need to provide some more relevant details.
I’m leaning toward a theory that much of Customer Service involves robots, and badly programmed ones at that. I can definitely confirm that AirBNB would side with a loopy guest and not side with a Superhost.
@YAABOM I have some threads and a YouTube video on suing AirBNB. You can definitely go into Small Claims Court; to seek cash damages you will have to attack head-on the Terms and Conditions clause (17?) that excludes us from seeking lost profits. And maybe go more on damages due to screening negligence.
I truly hate that the assault occurred. I’m guessing the guest was under the influence of Alcohol and/or drugs. A&D make people behave badly. Also some people have discovered that behaving badly and bullying gets them the results they want.
I hope you reported the guest for late checkout to Airbnb before confronting the guest.
Airbnb cancelled you? Move your listing to another platform like VRBO…you may need to lower your rates for a while to get rentals. VRBO guests are slow to rent places with no reviews.
There are several advocates on this forum for maintaining your listing on multiple sites in the event something like this happens so consider your options to do that. (I’m not very successful at that—Houfy & Airbnb are my two & I’m slow in maintaining my Houfy listing )
I may have missed it—it’s late. What action did you report as assault?—verbal? Shove? Hit? (If he hit you I hope you grabbed a cast iron skillet into action-my personal in-home self-defense choice)
Yes they side with guests. And I have no idea about what goes through the minds of some of their clueless CS reps.
But there is no way in 2019 with #MeToo and hidden cameras and liability and other black eyes Airbnb has gotten that clear assault on a host by a guest would knowingly intentionally lead to a permanent delisting by Airbnb as described above. They have many lawyers.
Again, no word from Airbnb or guest, can’t just assume the original post is true. That is the problem with a forum. Justice is when all sides are heard.
Airbnb has a lot to do with this. I was a dedicated host who worked hard for my guests- anyone with more than a few months of hosting experience knows that the Superhost designation takes time and effort. To have had 120+ positive reviews and 300+ groups of guests hosted in the past shows how much I cared about my role as a host.