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I’m just at a loss here. I spent hours last week editing and cleaning up my house rules, making them easy to read in a nice bullet list. I also updated them in my welcome binder. They are not difficult rules. Most of them are common sense stuff or a reiteration of the check boxes on my listing, like NO pets, no parties, no smoking, no unauthorized guests, flush only toilet paper due to septic system, etc.
I also printed out my check-out instructions and pasted them to the wall next to the front door so that people will see them on their way out. It’s a short list for check-out: hang up dirty towels, pick up garbage/dishes and put them in the kitchen bins/dishwasher, lock all doors and windows.
And yet, I still have guests (quite a few recently for some reason) who seem to give zero shits about following the rules or showing a basic sense of respect for someone else’s home. I don’t get it, and I don’t know how to change this trend.
I don’t think that anyone here really has any idea why this is happening to you. I know that I’m being annoying here ( ) but 99.9% of my guests are perfectly fine. I attribute that to three things - but I’m not saying this is the way to go, just that it works for me.
High price (comparatively)
House tour in 85% of cases (that’s a guess but probably about right)
No real rules, just expecting guests to act with common sense
I think that the title of this post is important though - what are a host’s expectations? Maybe I have low expectations and am pleasantly surprised?
That is probably just me: but the more that I read the word “RULES” here, the more I’m convinced that my next stay will either be just on the beach, in a camper van or in a hotel. None of them booked over Airbnb.
I am so with Jaquo on the rules thing: keep it simple and even better, no real rules. Expect common sense.
Last night’s guest brought a pet. That’s the biggest issue. My listing says in multiple places that animals aren’t allowed do to severe allergies. They paid for 3 guests and brought 4. They left a window wide open when they left, even though my check-out list - right by the door- says to lock all windows and doors before leaving. At check-out time, they hadn’t even opened the door to start loading the car, and they only started leaving after I sent them a message that they were past check-out time. (Smart lock tells me when the door is locked/unlocked.)
Last week’s guest let her kid smear and drip food all over the house and draw on the furniture with crayons.
Between these 2 sets of guests, I’ve had to move 6 towels into my cleaning rag pile because they were so badly stained.
I say keep the long house rules in your listing because it covers you with Airbnb complaints and cancellations.
I have my important rules (that seem to get missed) in my welcome message with check in info.
I have all rules posted on my refrigerator.
I have a welcome letter next to the manual that again highlights (with highlighter) the important rules.
Finally, I have a camera (disclosed) with video taping send to email at the common shared front door that discloses things like dogs, too many guest, undisclosed visitors, children, etc.
And most importantly, I enforce my rules. (Some like having wet towels, with a reminder but you bring a dog, smoke or have extra guest I’m already typing my message to airbnb and guest and calling Airbnb to cancel reservation white no refunds.
It’s self check-in. They arrived late at night when I was already in bed, so I didn’t see the camera footage until the next day. I also didn’t see the animal at all on the camera, so it must have been in one of the many bags they carried in. Had I seen an animal while they were checking in, I would have driven over there immediately and kicked them out.
I just went back and looked at the camera footage again on my large PC monitor, and it was a cat! They did have it in a bag and walked by the camera really fast, but I got a quick glimpse of its face. Who travels with a frickin cat?!