Why? Why should I have to change a BASIC KEYPAD LOCKING DOOR because YOU think my ONE guest who couldn’t manage to turn a VERY BIG knob to lock the door when he left the house when he was told - three times - that it’s not self locking. He’s also the same guest who has food in his room (saw him carry it out and requested for the fourth time that he put it in the kitchen) and has yet to push a chair in after using it.
My instructions only seem detailed because I’m writing them out. I say “This is the code, it’s the last 4 of the number on file. Enter code, turn knob, click lever to enter. Turn lever to lock behind you when entering house. Door is not self-locking. Must turn knobs/levers.” Honestly, I’ve only ever had to give detailed instructions to 3 out of 50+ guests and this is the only one who doesn’t listen.
Then again, his name is the same as my ex-husband and he doesn’t pay attention, either. Maybe it’s a XXXXX name thing. Yup. Everyone I know with that name doesn’t “mind” others.
Again, this is the FIRST AND ONLY GUEST to be such an idiot. It’s really not me, now it’s you and him.
He’s needed hand holding from before he actually booked and he seems the sort who has had women fixing his problems for years. Former CFO and can’t navigate basic HR. His first booking was a disaster and he expected me to fix it. I gave him instructions and he’s still not getting what he wants from Air. My new answer is “I’ve told you what to do, just keep escalating and make sure you got the first host to issue a full refund for the stay.”
Yes! Who needs an upset guest who is moving in/out and gets locked out because they didn’t prop open the door? Nope, not me.
Thank you, @JJD Much appreciated.
I figure if standing on the stoop or in the foyer and asking the guests to do the task themselves isn’t enough, then I weep. OK, actually I drink; and I’ve changed from wine to rum (as the local now stocks my favorite).