Are your guests getting stupider?
This is a serious question. I have been doing airbnb for 5 years. I shut down last March and reopened in September. The questions below never came up in the over 1000 guests I hosted previously. Are you folks finding it to be the same?
a) Twice guests could not get in with the door password because it says it’s the last 4 digits of the phone number on record. (and then provide I provide the 4 digit the code). They are using their new phone number not the one on record.
(I have now taken out reference to their phone number on record and just giving them the code)
b) i. Shower usages - One guest couldn’t figure out how a bathtub lever works. She thought the bathtub was stopped up . Up for stopping and down for drainage.
ii. Another guest complained about water pressure from the shower (of course they didn’t ask while staying) and didn’t notice that the shower head has adjustments.
(I now have instructions on how to use the shower and will add the shower head info).