Again, I have not been active here recently. Sorry about that.
Regardless, I would appreciate it if you could take a few minutes to advise me on a review for a past guest. In the past I have found feedback from this forum, with respect to content and wording, invaluable with regard to posting reviews.
The draft appears below. Though having read it, I wonder if it is a bit petty, and whether it would be better just to not leave a review. Really, the amount of effort involved in all this, at least in my case, does not seem commensurate with the pay.
The guest has already left me a review. I would not bet on it being a good one. And the review period closes tomorrow.
Review date: 18th June 2019
xxxx visited for two weeks during her trip to India for work
Unfortunately, she was not the ideal guest.
Before arrival, she initially complained about the extra guest fee being too high. The amount she quoted was indeed incorrect, but she refused to provide me with the details to verify that there was something wrong with the Airbnb booking system.
During her stay, the room and bathroom were left quite dirty (the room was cleaned twice during her stay, and the bathroom was cleaned daily, and the cleaners complained). Also, she would regularly leave the A/C running when leaving for the day, though instructed to turn it off.
Finally, on check out, I needed to check a couple of details with her regarding the Govt of India Form C, which I am required to fill out for every guest. I had just met her, and had only been speaking a few seconds, and was literally mid-sentence, when she walked away from me. I tried to ask her about something on the form, and her response was “none of your business”. Which was followed by “thank you for everything”, as she walked out of the front door. Fortunately, I did not need to know anything important.
While individually, these were not major issues, together they left a
negative impression. Overall, this seemed like someone who was largely concerned about her own business, and not very concerned about other things. Unfortunately, I cannot recommend this person.
Cleanliness 3/5, Communication 4/5, Observance of House Rules 4/5
Some further background on a couple of things.
I mentioned that she complained about the extra person charge being excessive. I don’t mention in the review that I calculated that the figure she was quoting was roughly double of what it should be, even making allowances for Airbnb’s approximately 25% markup on my room.
I wrote her a lengthy email describing how the cost was calculated, and asked her for the breakdown that Airbnb gives - you know, host fee, cleaning fee, extra guest charge possibly, and Airbnb fees and GST (Indian Taxes). Instead she just sent me an overall number, and as mentioned, refused to send the information I requested because she was too busy or something. I finally agreed to let her pay the second person fee in cash and separately from the Airbnb reservation. And leave the Airbnb reservation as showing one guest. But all this was a significant nuisance. As it is, I regularly have abortive correspondence with possible guests who never book (or end up cancelling), and I could do without more of this kind of thing.
Also, the guest and myself agreed that I would leave her food - milk and an omelette and fruit in the fridge overnight. But she and her friend (who wasn’t here all the time), didn’t touch it. And after a few days we stopped leaving it.
Also, I noticed a couple of times that a whole bunch of clothes were hanging on the guest drying rack, outside the guest room. It seems unlikely that those were washed by hand, though I suppose it’s possible. But the most likely possibility was that the guest simply used the washing machine without asking or checking with me. The guest guide clearly says to check with the host if you want to use the washing machine, and I say so on my walkthrough, as well. In any case, it’s common courtesy to ask before using. I didn’t mention this in my review draft, because I have no easy way of checking whether she actually used the machine or not, and it would make the review seem even more petty than it does already, but it seems in keeping with her general attitude. I do have a bunch of usage meters that record kWh attached to a bunch of things in the house, including the washing machine, but I don’t monitor or record it daily. Actually, the washing machine meter currently only says 193 kWh, which seems low considering the machine was installed in late September 2017. But it doesn’t get a lot of use.
And the checkout thing was just weird. It’s not clear from the review, but the form was already mostly done, and I just needed to check a couple of missing/unclear details. I think one of them was “purpose of stay”. The form is annoying for the guest, and even more for me, the host, but most people are reasonably cooperative about it. And walking away from someone when they are talking to you is just plain rude.
Note also that this person’s reviews are all very good. Not a single negative one out of 9 reviews total. Oddly, they all describe her as clean. Which she definitely wasn’t.